Question 1

What is Shrinathji Market Nathdwara?

Accepted Answer

Shrinathji Market Nathdwara is an online eCommerce platform dedicated to providing authentic devotional products, Outfit, prasadi sweets, and other Pushtimargiya seva items for followers of Shrinathji and the Pushtimargiya tradition.

Question 2

Where is Shrinathji Market based?

Accepted Answer

We operate from Nathdwara, Rajasthan, the sacred Pradhan Peeth of Pushtimarg.

Question 3

How can I place an order?

Accepted Answer

You can place orders directly through our website by browsing products, adding them to your cart, and completing the checkout process with your payment and shipping details.

Question 4

What payment methods do you accept?

Accepted Answer

We accept multiple payment options including credit/debit cards, net banking, UPI, and popular digital wallets. Payment options will be visible at checkout.

Question 5

Do you deliver internationally?

Accepted Answer

Yes, we ship our products both within India and internationally. Shipping charges and delivery times may vary based on location.

Question 6

How long will delivery take?

Accepted Answer

Delivery time depends on the product and destination. Estimated delivery dates will be provided at checkout and in order confirmation emails.

Question 7

Can I track my order?

Accepted Answer

Yes, once your order is dispatched, you will receive a tracking ID via email or SMS or Whatsapp to track your shipment.

Question 8

What if I receive damaged or wrong products?

Accepted Answer

If your order arrives damaged or incorrect, please contact our customer support within 3 days of receipt with photos of the items. We will assist with replacements or refunds according to our return policy.

Question 9

Can I return or exchange products?

Accepted Answer

Due to the devotional nature of our products, returns and exchanges are generally not accepted unless the item is defective or damaged during delivery. Please refer to our detailed Return Policy for more information.

Question 10

Are your products authentic and handcrafted?

Accepted Answer

Yes, we ensure that all our products are authentic and crafted with purity, honoring traditional Pushtimargiya customs.

Question 11

Can I order custom or bulk items?

Accepted Answer

For custom orders or bulk purchases, please contact our customer service directly via email or phone. We will try our best to accommodate your requirements.

Question 12

How do I create an account?

Accepted Answer

Click on the ‘Register’ or ‘Sign Up’ button on our website, fill in your details, and create a secure password. Registration is optional but helps in faster checkout and order tracking.

Question 13

Is my personal information safe?

Accepted Answer

Absolutely. We follow strict privacy and security protocols to protect your personal data. Please read our Privacy Policy for detailed information.

Question 14

What should I do if I forget my password?

Accepted Answer

Click on the ‘Forgot Password’ link on the login page and follow the instructions to reset your password via your registered email.

Question 15

How can I contact customer support?

Accepted Answer

You can reach us via email shrinathjimarketnathdwara@gmail.com or call us at +91-8742007779 during business hours.

Question 16

Do you offer any discounts or special offers?

Accepted Answer

We periodically offer discounts and special promotions. Please subscribe to our newsletter or follow us on social media to stay updated.

FAQ's

Frequently asked questions